Frequently Asked Questions
Everything you need to know about shopping with X Planet Games.
How long does shipping take for my order?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items. Simply ensure the original tags are attached and contact our support team to initiate a return label.
Are your products ethically sourced?
Yes, at X Planet Games, we prioritize sustainability. All our garments are produced in WRAP-certified facilities using high-quality, eco-friendly materials.
How do I know which size to order?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.